A holistic approach: Our range of therapeutic services work holistically together to relieve mental and emotional distress, improve well-being and empower people to connect with the local community. Our services include counselling and psychotherapy, mentoring, specialist services for women and men, advice and advocacy support, a hardship fund for destitute clients and bursary funding so people can access training and employment.
Client-centred: Our clients’ needs are at the centre of all decision-making. We achieve this through regular consultation with clients to shape our ways of working and service provision and via external evaluations. In 2016/17, we re-established our Refugee Advisory Board to give us feedback on our services.
Partnership working: We work with, and through, other organisations to provide the best possible end-to-end service for vulnerable people. We take time to plan our services and talk to other providers to avoid duplication and ensure join-up.
Sharing our expertise: We provide training for other organisations on mental health and effective ways to work with refugees and migrants, to ensure our clients are treated with understanding and compassion when trying to establish themselves in the UK.