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We are committed to:

• Providing a confidential service to refugees and asylum seekers

• Ensuring asylum seekers and refugees know what their rights in the UK are

• Providing services and projects in direct response to needs identified by refugees and asylum seekers

• Involving refugees and asylum seekers in developing and running the services

• Working in partnership with other organisations so that we meet needs in a coordinated way, learn from others, and share what we learn

• Working with the local media to ensure accurate and fair reporting of issues affecting refugees and asylum seekers

• Offering training and consultation in psychosocial issues affecting refugees and asylum seekers to people working with them.

In addition to the above values we will strive to:

• Continue to learn from our clients in order to provide high quality and responsive services

• Invest in our staff’s development and career progression

• Enhance our local and regional standing and reputation

All our activity will be predicated on an approach that will involve:

• Supporting service users in exercising their rights and participating in local decision-making and democratic activities

• Encouraging and developing the contribution made by volunteers in sustaining services and facilities

• Encouraging a sustainable living standard among refugees and asylum seekers through employment and income generation

• Improving access to services and facilities

• Advocating on behalf of our client group to ensure equality of services to all who live and work in Oxfordshire.