“…improving English, and you get more confident. Better than in English classes.” “Someone is listening to me”​

‘I can be myself, I can talk about my problems, it is confidential and I can trust’​

‘It is a liberating experience to be with someone who wants to be there, not someone whose job it is, someone who listens and looks to solve problems’ ​

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Copyright © 2018 - Refugee Resource is a Registered Charity. Charity no. 1098876 Company no. 4558542 (England & Wales)

Approved by 
Testimonials 
Refugee Resource 

Old Music Hall
106–108 Cowley Road
Oxford OX4 1JE
(Entrance at 54 Marston Street)

 

Tel: 01865 403280

 

Email: info@refugeeresource.org
Web: www.refugeeresource.org

Twitter & Facebook: @RefugeeOxford

Principles of our work

Our values:

  • Compassion and empathy

  • Inclusiveness (client centred)

  • Flexibility and responsiveness

  • Freedom from judgement and condemnation

  • Recognition of the intrinsic value of all individuals

Confidentiality:

We offer a confidential service. We believe our users deserve the right to confidentiality to protect their interests.

 

We will give no personal information about a client directly or indirectly to any other organisation without the individual’s prior agreement (except in rare situations of potential self-harm or harm to others). If we think another organisation might be able to help an individual we will pass details on only if the individual agrees.

 

Some information from individuals will be used to create statistics. The statistics will be made public, but nothing that can identify anyone as an individual will be included.

Partnership:

Partnership is very important to us. But it is an over-used and misused word. By ‘partnership’ we mean that we work with others towards shared goals, which are about clients, not about organisations. We believe that our partnership approach has improved services to clients.

 

Partnerships as relationships

…with clients

We are committed to meeting the needs of refugees and asylum seekers as expressed by them. Our services were set up as a result of a consultation with refugees and asylum seekers, and are shaped by consultation with refugees and asylum seekers.

 

…with service providers

Partnership with other providers is crucial – we promote collaboration and try to avoid duplication. In order to put refugees’ and asylum seekers’ needs as close as possible to the heart of what we do, we take time to plan our services and to talk to other providers. We share information about our work (not about individuals, unless we have their permission) openly with other organisations, we learn about what others offer. If another provider can offer a more appropriate service to a client, we refer. Or, if the client would benefit from the involvement of more than one organisation, we collaborate.

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Call: 01865 403280    |     Email: info@refugeeresource.org

Contact us

For more information about Refugee Resource:

Accessing our services​

Referral form (by organisation) 

 

Referral form (by individual)

Volunteer form

 

Bursary form​ 

Safeguarding

If you have any concerns about safeguarding please contact OSCB, if about a child, and OSAB, if about an adult.

You can support our work by donating through Everyclick Donations:

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