Partnership is very important to us. But it is an over-used and misused word. By ‘partnership’ we mean that we work with others towards shared goals, which are about clients, not about organisations. We believe that our partnership approach has improved services to clients.
Partnerships as relationships
We are committed to meeting the needs of refugees and asylum seekers as expressed by them. Our services were set up as a result of a consultation with refugees and asylum seekers, and are shaped by consultation with refugees and asylum seekers.
…with service providers
Partnership with other providers is crucial – we promote collaboration and try to avoid duplication. In order to put refugees’ and asylum seekers’ needs as close as possible to the heart of what we do, we take time to plan our services and to talk to other providers. We share information about our work (not about individuals, unless we have their permission) openly with other organisations, we learn about what others offer. If another provider can offer a more appropriate service to a client, we refer. Or, if the client would benefit from the involvement of more than one organisation, we collaborate.