Notice about Coronavirus, January 2021

Last year brought many challenges and uncertainty to so many people. For 2021, our services are still running remotely, and you can get in touch with us by phone and email. We continue to offer virtual (phone/online) appointments, and with appropriate social distancing and cleaning measures, limited face-to-face appointments in our offices. You must have an appointment before coming to our offices. We will continue to provide remote support to clients, volunteers and other local agencies. If you find that you cannot reach us by phone, please follow up with an email to info@refugeeresource.org

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During this time, our priority is the safety and wellbeing of our clients and their families, particularly those most at risk, as well as our staff and volunteers. Our services team have created some updated information about support available from both Refugee Resource and our partner charity Asylum Welcome here. You will also find information in other languages and other helpful links on our Resources page.

What we do

Refugee Resource provides psychological, social and practical support for refugees, asylum seekers and vulnerable migrants to help them heal from trauma and suffering, and to build new lives as part of Oxfordshire’s diverse community.  

How we do it

A holistic approach:  Our range of therapeutic services work holistically together to relieve mental and emotional distress, improve well-being and empower people to connect with the local community.  Our services include counselling and psychotherapy, mentoring, specialist services for women and men, advice and advocacy support, a hardship fund for destitute clients and bursary funding so people can access training and employment. 

Client-centred: Our clients’ needs are at the centre of all decision-making. We achieve this through regular consultation with clients to shape our ways of working and service provision and via external evaluations. In 2016/17, we re-established our Refugee Advisory Board to give us feedback on our services.  

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Partnership working: We work with, and through, other organisations to provide the best possible end-to-end service for vulnerable people. We take time to plan our services and talk to other providers to avoid duplication and ensure join-up.

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Sharing our expertise: We provide training for other organisations on mental health and effective ways to work with refugees and migrants, to ensure our clients are treated with understanding and compassion when trying to establish themselves in the UK.